Refund policy

RETURNS & REFUNDS POLICY – MINT GOLD LTD / BULLION COMPS

Last updated: 5th May 2026

This policy applies to all purchases made via Mint Gold Ltd, including both:

  • Physical products (e.g. bullion, jewellery, watches), and

  • Competition entries via Bullion Comps

1. Competition Entries (Bullion Comps)

No Refund Policy

All competition entries are final and non-refundable.

By purchasing an entry, you agree to:

  • Participate in a skill-based prize competition

  • Be bound by our Terms & Conditions

Exceptions

Refunds will only be considered if:

  • A technical error results in duplicate charges

  • A payment is taken but no entry is issued

Competition Changes

If a competition does not sell out, we reserve the right to:

  • Extend the draw date

  • Modify the competition structure

  • Offer a cash alternative

  • Issue refunds at our discretion

2. Physical Products (Retail Sales)

Your Right to Cancel (Distance Selling Regulations)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the item.

Conditions for Returns

To be eligible:

  • Items must be unused and in original condition

  • Must include original packaging

  • Must not be customised or altered

Non-Returnable Items

The following are excluded:

  • Custom or personalised items

  • Items sealed for hygiene reasons once opened

  • Bullion products where market prices fluctuate (see below)

3. Bullion & Precious Metals (Important)

Due to market volatility:

  • Gold, silver, and other bullion products are exempt from standard return rights once dispatched, in line with UK consumer regulations relating to fluctuating financial markets.

  • Orders cannot be cancelled once confirmed if the price is locked based on live market rates.

4. Refund Process (Retail Items)

Once your return is received and inspected:

  • Refunds will be issued to the original payment method

  • Processing time: 3–7 working days after approval

We reserve the right to:

  • Deduct value for any loss in condition

  • Refuse returns that do not meet requirements

5. Faulty or Incorrect Items

If you receive:

  • A faulty item

  • An incorrect item

You must contact us within 48 hours of delivery.

We will:

  • Offer a replacement, repair, or refund

  • Cover reasonable return shipping costs where applicable

6. Shipping Returns

  • Customers are responsible for return shipping unless the item is faulty

  • We strongly recommend using tracked and insured delivery

  • We are not responsible for items lost in return transit

7. Prize Returns (Winners)

  • Prizes are non-returnable and non-exchangeable

  • Cash alternatives (if chosen) are final

  • Once dispatched, responsibility transfers to the recipient

8. Fraud Prevention

We reserve the right to:

  • Refuse refunds where fraud or abuse is suspected

  • Request proof of identity before processing refunds or issuing prizes

9. Contact

For all returns or refund queries, contact:

Mint Gold Ltd
2 Melville Street, Falkirk, FK1 1HZ
Email: sales@mintgold.co.uk

By purchasing from our website or entering competitions, you agree to this Returns & Refunds Policy.